1. What material is yubo made out of?

The lunchbox and containers are made of polypropylene. Polypropylene is a safe, BPA-free, phthalate free, #5 plastic that is often used for food containers and is completely recyclable. 


2. Can I put yubo in the dishwasher?

Yes, the lunchbox and containers are 100% dishwasher safe. We recommend always using the top rack of your dishwasher to extend the life of the product. The ice pack and changeable faceplates should be rinsed by hand, they are not dishwasher safe.


3. Can I put the faceplates in the dishwasher?

Though the faceplates are water-resistant, we recommend you hand wipe them clean. The high heat of the dishwasher may damage the printed images on the faceplates and water can collect between the faceplates and the lunchbox covers if the faceplates are not removed before washing. 


4. Can I put yubo containers in the microwave?

yubo containers are made of polypropylene which is a microwave safe plastic. However, many experts recommend against microwaving any plastic material due to unknown risk factors. It is up to our customers’ discretion to use the containers in the microwave. The container lids are not microwave safe.


5. Can I put yubo containers in the freezer?

Yes, yubo is 100% freezer safe, even the ice pack! 


6. How big is the yubo lunchbox?

The yubo lunchbox dimensions are 9.8 inches wide x 6.9 inches tall x 3.5 inches deep.


7. What is the difference between the Standard and Deluxe models?

The Deluxe model comes with 3 containers (a large sandwich container and 2 small round containers) and an ice pack. The Standard lunchbox does not contain an ice pack or containers. 


8. What retail stores carry yubo?

You can find a list of yubo retail locations on our website. If you are a retailer interested in selling yubo,  please click here. We are continually adding retailers to our yubo family so be sure to check back for updates! 


9. How long does it take to receive my items after I order them? 

Generally non-personalized orders ship within 1-2 business days. Personalized orders ship within 3-5 business days. 


10. What is the return policy?

We are confident you will love our products. If for some reason you are not satisfied with your purchase, we will gladly provide a full refund for all new, unopened items returned within 30 days of purchase. We are unable to accept returns on personalized items, or on items that have been used.


To initiate a return, click "Sign in" (found in the upper right section of the website) to access your account, click on "Completed Orders", then click on "Return Items" and follow the instructions from there.